Delivery

Standard Delivery: Our standard delivery service is charged at $1.00 per mile round trip for locations. This ensures that your furniture is transported safely and efficiently to your location.
Local Delivery: We offer free delivery within the Greater Grand Rapids area (within 30 miles of the registered Polywood Furniture address). This includes all neighborhoods and suburbs within the specified region, making it convenient for our local customers.
*We reserve the right to waive the delivery fee based on the total purchase price and location, as well as make pickup obligatory.

Pickup Option

For those who prefer to collect their furniture themselves, we provide a pickup option. Customers can schedule a pickup from our business location at a time that suits them. Please contact us in advance to arrange your pickup and ensure that your items are ready for collection.

Payment Terms

To ensure a smooth transaction, half of your payment is due upon order, the final payment is due upon delivery of the items. Once the furniture has been delivered and accepted by the customer, payment must be completed. This policy helps us maintain high standards of customer satisfaction and ensures that you are fully satisfied with your purchase before making the final payment.

Additional Information

Delivery Scheduling: We strive to accommodate your preferred delivery times. Please provide us with your availability when placing your order, and we will do our best to schedule delivery at a convenient time for you. Estimated delivery is 6-8 weeks after down payment is received.
Customer Support: Our customer support team is available to assist you with any questions or concerns regarding your delivery. Feel free to reach out to us at any time.

Frequently Asked Questions (FAQ)
Q: How do I schedule a delivery or pickup? A: You can schedule a delivery or pickup by contacting our customer support team. Provide your preferred date and time, and we will arrange it accordingly. This will also be completed if you opt for a consultation.

Q: Is there a minimum order amount for free local delivery? A: No, there is no minimum order amount for free local delivery within the Greater Grand Rapids area when it is within 30 miles of the registered Polywood Furniture address.

Q: Can I change my delivery address after placing an order? A: Yes, you can change your delivery address by contacting our customer support team as soon as possible. Please note that changes may affect the delivery schedule.

Q: What happens if I am not satisfied with the delivered items? A: If you are not satisfied with the delivered items, please inform the delivery team immediately. We will work with you to resolve any issues and ensure your satisfaction.

Q: What forms of payment do you accept upon delivery? A: We accept various forms of payment upon delivery, including credit/debit cards, cash, direct deposits, and personal checks. Please ensure you have your preferred payment method ready.